Effective Date: 01/02/2025
Last Updated: 01/02/2026

1. Refund Policy Overview

At Road Africa, we aim to ensure a smooth and enjoyable travel experience for all our guests. Due to the nature of travel planning and advance reservations, all bookings are subject to our 24-hour refund policy.

Refund requests must be submitted within 24 hours of booking confirmation.
After the 24-hour period, all payments are non-refundable.
By making a reservation with Road Africa, you agree to the terms outlined in this policy.

2. Refund Eligibility

✔ Eligible for a Full Refund

Cancellations requested within 24 hours of booking.

✖ Not Eligible for a Refund

Cancellations made after 24 hours from the time of booking.

3. Non-Refundable Services

Once the 24-hour refund window has expired, the following services are strictly non-refundable:

Flight bookings
Safari and tour packages
Hotel accommodations
Park entrance and conservation fees
Visa processing and travel documentation fees
Transportation services and airport transfers

4. Cancellations & Rescheduling

If you need to reschedule your trip, we will gladly assist you, subject to availability and any additional costs involved.
Please note that hotels, airlines, and tour operators may apply their own cancellation and rescheduling policies, which will take precedence where applicable.

5. Force Majeure (Unforeseen Circumstances)

In exceptional situations such as natural disasters, pandemics, political unrest, or other events beyond our control, refunds or travel credits may be considered at our discretion.